By Woodrow Wilcox
One of our clients got a medical bill for $43.25 and wanted to know why. She brought the bill to one of our offices and that office copied documents and sent the copies to me.
On June 5, 2020, I wrote a polite letter to the medical firm that sent the bill. I told them what I had found when I checked with the insurance company. The claim had been paid according to the ruling of Medicare. The medical firm’s bill did not make sense. I asked them to review the matter because I suspected they had made an error.
Instead of responding with an answer to my letter, they billed our client again. On September 15, 2020, I made phone calls with the client to the medical firm, her Medicare supplement insurance company, and Medicare. In those phone calls, I learned that the medical firm had filed the claim with Medicare three times for the same medical services. First, they filed the claim incorrectly. Then, they filed a corrected claim. Then, they refiled the corrected claim. That mistake resulted in a false bill to our client for $43.25.
I brought this to the attention of the billing people at the medical firm. They phoned me to let me know that I was correct and that they were cancelling the $43.25 bill to our client.
All the help that I gave this client was FREE OF CHARGE. This insurance agency has built a reputation for “going the extra mile” to help our clients with medical bill problems like this. If your insurance agent or agency does not give this high level of customer service, why not switch to an insurance agency that does help clients? Our agency does.